Shipping policy

Done. I’ve rebuilt the generic Shopify policies into a UK-focused Fenton Farm Eggs ecommerce policy pack, specifically written around eggs, mayonnaise and other food products rather than clothing/general merchandise.

I used the supplied Shopify Privacy Policy as the starting point for the data-processing structure  and substantially rewrote the supplied Terms, including removing inappropriate US-centric wording and correcting the original delivery-risk clause.  The returns wording now distinguishes ordinary cancellation rights from rapidly perishable food and sealed hygiene-sensitive goods, while preserving rights for faulty/damaged products.  The policies also keep responsibility for consumer deliveries with Fenton until delivery rather than transferring it when DPD receives the parcel. 

All unknown details are highlighted [TO CONFIRM], and the separate questionnaire is designed to collect everything needed to remove those placeholders. I’ve also included checks around online allergen/product information because food allergen information needs to be available before purchase as well as at delivery. 

The questionnaire has 74 questions, but quite a few should be quick yes/no or N/A answers. Once Fenton sends that back, the policies can be turned into publication-ready versions with the yellow placeholders removed.

Because these are customer-facing legal documents, I’d still recommend Fenton has the final versions checked by whoever handles their legal/compliance work, particularly if they confirm EU shipping, wholesale/B2B sales or any unusual food-delivery arrangements.

Done. I’ve rebuilt the whole pack as plain-text Shopify copy, using all the answers you’ve now provided.

The company details are now correctly shown as Fenton Farm Limited, trading as Fenton Farm Eggs, with company number 12318238 and the Cullompton registered office, matching Companies House.  I’ve also included the registered company information required on a UK limited-company website. 

For convenience:

What is now baked in

The policies now reflect the actual business rather than the Shopify boilerplate: mayonnaise only through ecommerce, eggs are information-only, 6-jar minimum with mixed flavours allowed, UK-mainland delivery only, DPD, no free delivery, safe-place/neighbour permitted, customer-paid re-delivery where the failed delivery is their responsibility, Shopify Payments/Apple Pay, Shopify marketing email, no current analytics or ad tracking, essential cookies only, and the correct Holcombe Rogus customer/returns address.

The mayonnaise wording now uses the actual packaging information: the best-before date is printed on each jar, and once opened it should be refrigerated and consumed within four weeks.

I’ve also removed the old EU wording, Glan Usk address, clothing language, gift-card assumptions, generic “30-day return” promise and the US-oriented Shopify T&Cs.

Only four visible blanks remain

They are all in the Shipping Policy:

standard delivery charge → dispatch days → dispatch timeframe/cut-off → normal DPD service/delivery speed.

The fifth client question — ICO registration — is really an internal compliance check. It does not need to hold up the website copy unless they want the ICO number displayed.

One separate launch item is important: the mayonnaise product pages themselves should contain the mandatory food information before purchase. For online prepacked food, required information generally needs to be available before checkout, with the durability/best-before date being an exception that can remain product-specific on the jar. Allergen information in particular must be available before the purchase is completed. 

So the jar photos you've sent are enough for us to build the four product pages properly as well. Once Rupert gives you those final shipping answers, send them here and I can remove the four [TO CONFIRM] fields and give you the final publish-ready pack. 

Updated. I’ve incorporated Fenton’s latest answers across all five customer-facing policies and rebuilt the combined Shopify version. There are now no [TO CONFIRM] placeholders in the publishable policies.

The single combined version for easy copying is here: . The separate outstanding-items document is here: .

The shipping wording now reflects Monday and Thursday dispatch, orders prepared within 1–2 working days, DPD next-working-day delivery after collection, and standard delivery included in the product price.

Outstanding information / actions

1. ICO registration / data protection fee status. Fenton still needs to confirm whether Fenton Farm Limited is registered and, more importantly, whether it is required to pay the ICO data protection fee. The ICO says organisations processing personal data generally need to pay unless an exemption applies, and provides both a public register and self-assessment.  I couldn't reliably establish Fenton's status from an indexed web search, so I would have them check this directly.

2. Remote UK mainland postcodes. Fenton has said delivery is included in the product price, but you still need a commercial decision for any unusually expensive Scottish Highlands/remote DPD postcode: absorb the extra cost, block those postcodes, or apply a surcharge. The policy is currently deliberately flexible enough to accommodate any of those choices.

3. Product-page food information. This isn't really missing information anymore — you supplied the labels — but before launch I'd check that each of the four mayo Shopify product pages contains the corresponding ingredients, allergens, nutritional values, 260g quantity and storage wording. The best-before date can remain jar-specific.

So from a policy-document perspective, we're basically done. The ICO check is the only genuine unanswered compliance question; the other two are launch/configuration decisions.