Refund policy
FENTON FARM EGGS
RETURNS, CANCELLATIONS & REFUNDS POLICY
Last updated: 17 August 2026
This policy applies to consumer orders placed through the Fenton Farm Eggs online store, operated by Fenton Farm Limited trading as Fenton Farm Eggs.
Our online shop currently sells mayonnaise. Pages relating to eggs are provided for information only and eggs are not currently available to purchase through the website.
Nothing in this policy affects your statutory consumer rights.
1. CANCELLING AN ORDER BEFORE DISPATCH
If you need to change or cancel an order, please contact us as soon as possible:
Email: rupert@fentonfarmeggs.co.uk
Telephone: 07779 247805
We will do our best to help. However, once an order has entered packing or has been dispatched, we may be unable to stop or change it.
2. CHANGE-OF-MIND RETURNS
We do not offer an additional goodwill return period beyond your statutory rights.
For online purchases, some goods have a statutory cooling-off right and some are exempt.
The usual cooling-off right does not apply to goods that are liable to deteriorate or expire rapidly.
Where sealed goods are not suitable for return for health protection or hygiene reasons, the statutory cancellation right may also be lost once the seal has been broken after delivery.
If a statutory cancellation right applies to an unopened product you have purchased from us, you must tell us that you wish to cancel within 14 days of receiving the goods. You then normally have a further 14 days to return the eligible goods.
Please contact us before returning anything so that we can confirm whether the product is eligible for return and provide the correct instructions.
3. RETURN ADDRESS
Eligible returns should be sent, after contacting us, to:
Fenton Farm Eggs
Fenton Farm
Holcombe Rogus
Wellington
TA21 0NF
United Kingdom
4. COST OF A CHANGE-OF-MIND RETURN
Where you exercise a statutory change-of-mind cancellation right and the goods are not faulty, damaged, incorrect or otherwise our responsibility, you are responsible for the direct cost of returning the goods to us.
Please package any return securely.
We cannot accept opened food products for a change-of-mind return where they are not suitable for return for health protection or hygiene reasons.
5. DAMAGED, FAULTY OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If your order arrives damaged, a jar is broken or leaking, a seal is compromised, you receive the wrong product, or the goods are otherwise faulty or not as described, please contact us as soon as possible.
Email: rupert@fentonfarmeggs.co.uk
Telephone: 07779 247805
Please include:
- your order number;
- a description of the problem; and
- photographs of the product and packaging where possible.
We may also ask for a photograph of the best-before date or batch information where this is useful to investigate the issue.
If a product appears unsafe, contaminated, leaking or has a compromised seal, do not consume it.
6. HOW WE RESOLVE DAMAGED OR FAULTY ORDERS
We deal with damaged, faulty and incorrect orders on a case-by-case basis.
Where appropriate, we will normally offer a replacement or refund. The remedy available will depend on the circumstances and your statutory rights.
We do not normally require damaged food products to be posted back to us. Please keep the affected product and packaging until we have advised you what to do, unless it would be unsafe to do so.
7. REFUNDS
Approved refunds will be made to the original payment method.
Where a statutory change-of-mind cancellation right applies, refunds will be made within the period required by law. This is generally no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.
Where an order is faulty, damaged or incorrect, we will process the agreed remedy without unreasonable delay.
Once we have issued a refund, your bank, card provider or payment provider may take additional time to show the refund in your account.
8. ORIGINAL DELIVERY CHARGES
Where the law requires us to refund the original delivery charge following a valid cancellation, the refund will cover the cost of our least expensive standard delivery option.
This does not limit your rights where goods are faulty, damaged or supplied incorrectly.
9. EXCHANGES
Because we sell food products, we do not operate a standard exchange-by-post service.
If there is a problem with your order, please contact us and we will agree the most appropriate solution.
10. SALE ITEMS AND PROMOTIONS
Your statutory rights are not affected because a product was purchased at a discounted price or as part of a promotion.
Any additional conditions applying to a particular promotion or discount code will be shown with that promotion.
11. CONTACT US
Fenton Farm Limited trading as Fenton Farm Eggs
Customer service and returns address:
Fenton Farm
Holcombe Rogus
Wellington
TA21 0NF
United Kingdom
Email: rupert@fentonfarmeggs.co.uk
Telephone: 07779 247805
Company number: 12318238
VAT number: GB844244040